My Role

Head of Product Design

Tools and Methodologies

Figma - FigJam - Illustrator - Cognitive Load Analysis - Journey Mapping - Accessibility Audits - Collaborative Design Reviews

Problem

HackerOne faced feedback highlighting inconsistencies in design, leading to customer confusion and distrust. This highlighted the need for clear, consistent design principles to eliminate inefficiency and ensure a unified user experience. Establishing these principles became crucial to streamline development and reinforce customer confidence in our cybersecurity solutions.

Optimizing for Speed and Simplicity

Empowering Swift User Journeys at HackerOne

Optimizing for Speed and Simplicity

Empowering Swift User Journeys at HackerOne

Strategic Clarity in Design

Layering Information for Optimal User Guidance at HackerOne

Harmonizing User Interaction

Embracing Consistency Across HackerOne's Platform

Results & Impact

Streamlined User Journeys

Design principles focused on speed and clarity empowered users to accomplish tasks faster with fewer clicks—reducing confusion and wait times.

Consistent & Trustworthy Interfaces

A unified look and feel across the platform built user confidence, minimizing cognitive load and reinforcing HackerOne’s commitment to reliable security solutions.

Enhanced Collaboration

Shared design guidelines fostered better communication between product, design, and engineering teams—ensuring aligned, user-centric product development.

Empathetic, Human-Centered Experiences

By prioritizing warmth and clarity in language, HackerOne delivered engaging and approachable interactions, demystifying cybersecurity for diverse user roles.

Personalized Engagement

Role-specific optimizations—driven by familiar mental models and relevant workflows—boosted user satisfaction and efficiency across HackerOne’s platform.