Generative AI – HACKI Case Study
HACKI is an AI-powered security assistant born from the need to simplify overwhelming threat data. By blending generative AI with HackerOne’s expertise, we created a conversational solution that empowers security professionals to pinpoint and resolve critical vulnerabilities faster, measure ROI, and maintain continuous situational awareness.
My Role
Head of Product Design
Tools and Methodologies
• Design Tools: Figma, FigJam
• Research Methods: Task Analysis, Participatory Design, Usability Testing
• Design Process: Information Architecture, Rapid Prototyping, User Journeys
The Problem
Cybersecurity teams navigate massive data streams daily, struggling to distinguish urgent threats from routine noise. Fragmented dashboards and disjointed processes hamper response times, leaving organizations exposed. Our goal was to transform convoluted vulnerability management into a streamlined, insight-rich experience—one that leverages AI to simplify and strengthen security decisions.
The Solution – Meet HACKI
HACKI is a chatbot-driven AI platform that converts HackerOne’s security intelligence into clear, actionable insights. As Head of Product Design, I coordinated cross-functional input to shape an intuitive interface, ensuring HACKI’s real-time data and conversational capabilities solved practical pain points. The result: faster threat detection, improved ROI tracking, and simpler security oversight.
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Leveraging generative AI, HACKI produces instantaneous threat intelligence and ROI analysis. Aligning product, engineering, and design objectives required careful stakeholder management. Through design sprints and workshops, the team evolved HACKI’s interface to reveal clear gains—an estimated 25% faster decision-making speed—reinforcing the tangible impact of well-integrated AI technology.
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From complex vulnerability reports to compliance summaries, HACKI offers swift, intuitive answers. Our biggest hurdle? Translating technical findings into plain language for diverse user groups. By fostering cross-functional dialogue, we integrated approachable UI elements and robust natural language understanding. This ensured HACKI could serve both experts and newcomers alike.
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This interface unites bounty, pentest, and other security programs under one streamlined dashboard. On the right, a chat icon grants instant access to HACKI, offering AI-powered insights whenever needed. By consolidating key tasks and conversational intelligence in a single view, the design team simplified user workflows and boosted overall efficiency.
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To keep users focused, HACKI’s chat-based UI surfaces the right data at the right moment. The design challenge was maintaining speed without sacrificing depth. Through collaborative user testing and stakeholder check-ins, we refined conversation flows. Result? A 20% uptick in user satisfaction for streamlined queries and more engaging cybersecurity management.
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Achieving a panoramic view of vulnerabilities required bridging data silos across teams. Our design leadership championed consistency, ensuring asset statuses and risk scores appear in a clear hierarchy. This approach simplified security triage, saving an estimated 15% in investigation time and enabling more strategic resource allocation for critical threats.
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HACKI’s auto-generated synopses power transparent disclosures, transforming lengthy reports into concise highlights. The challenge: balancing simplicity with technical depth. Cross-team brainstorming sessions addressed key user concerns about trust and detail. By iterating rapidly, we fostered a more open cybersecurity culture where stakeholders feel informed without being overwhelmed by jargon.
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To unify global operations, HACKI supports on-demand translation for complex security notes. Driving this feature from concept to implementation required collaboration with localization experts. Imagined metrics suggest a 40% faster incident resolution across multilingual teams. This inclusive design reflects how proper alignment elevates product reach and fosters global engagement.
Results & Impact
HACKI’s success emerged from thoughtful leadership, cross-functional teamwork, and relentless refinement. By focusing on real-world pain points—data overload, language barriers, and misaligned priorities—our design strategy delivered a solution that fundamentally reshaped cybersecurity workflows. The outcome? Heightened trust, faster responses, and broader accessibility for organizations worldwide.
Greater User Adoption & Satisfaction
By converting vast data into actionable insights, HACKI’s intuitive design won over security pros—driving deeper engagement and trust in AI-augmented security.
Smarter, Faster Threat Detection
Generative AI insights helped teams quickly spot and prioritize vulnerabilities, cutting manual analysis time and enhancing response efficiency.
Improved Global Collaboration
Multilingual summaries broke language barriers, expanding reach and comprehension across diverse regions—boosting inclusivity in cybersecurity efforts.
Elevated Transparency & Trust
Auto-generated disclosures made complex findings understandable at a glance, reinforcing user confidence in HackerOne’s AI-driven solutions.