Reading 47 support tickets from the last 24 hoursData Environment
Clustering by theme — latency, onboarding, billingAgentic Engine
Scoring renewal risk across 215 accountsAgentic Engine
Drafting outreach and a save play for eachProcess Builder
Yesterday's tickets · 47 resolved into 3 themes
API latency18
Onboarding14
Billing9
Other6
Accounts at renewal risk · $1.24M ARR · tap a card for the draft
Vantix Robotics
$420K · renews in 41 days
92risk
API latency drove a 38% usage drop. 3 P1 tickets, no exec touch in 60 days.
Recommend: executive QBR
A plan to get Vantix back to green
Hi Dana — I saw the API latency spikes last week. I've lined up our solutions team and a fix path. Can we grab 30 minutes Thursday to walk through it before renewal?
Harbor Logistics
$310K · renews in 28 days
78risk
Champion left. Logins down 60%. New owner hasn't met the team.
Recommend: re-onboard + save credit
We'd love to keep building with Harbor
Hi Marcus — congrats on the new role. I'd like to re-onboard your team and extend a renewal credit to bridge the transition. When's good this week?
Cloudpeak
$180K · renews in 63 days
64risk
Onboarding stalled two steps from activation. Low feature adoption.
Recommend: guided activation
Let's finish your Cloudpeak rollout
Hi Priya — your team is two steps from full activation. I've attached a 15-minute guided path and can pair you with a specialist today.
Ready to send · human in the loop
3 outreach emails drafted · 1 exec QBR · 1 save credit — your approval needed before anything sends.
Sent. $910K in renewals now actively recovering · 18 tickets auto-resolved · ~2.5 hours back in your morning.